BP&T and COVID-19

The safety of our patients and staff is our highest priority during these difficult times. As HCPC members we are authorised to remain open for face to face contacts. We have a range of strict precautions in place, and these are likely to remain in place for quite some time. 

What to expect when you visit the practice:

  • Appointments will now be booked with increased time intervals between treatments, to allow us to undertake the necessary extra cleaning and to minimise contact between patients. It will effectively be a one in/ one out process.

  • In order to minimise patient contact, upon arriving at the surgery you will not be able to enter the building. Please wait outside the door (applying social distancing) until your appointment time. A member of staff will come to let you in.

  • You will be required to wear a face mask. If you have one please bring it with you; if not then you can purchase one at the clinic at a cost of £1.00.

  • On arrival your temperature will be checked and you will be asked to sanitise your hands.

  • Covid-19 screening forms and further appointment information will have been emailed prior to your appointment to save unnecessary contacts and they are also available to download at the top of this page. Don’t worry if you do not have access to a printer, they can be completed on arrival.

  • Your clinician will be wearing appropriate PPE - an apron, face mask and gloves will be put on prior to treatment.

  • Payments can be made via card or mobile payment link, or BACS transfer if requested. If necessary, we will accept cash, but please ensure you have the correct money and place in an envelope so contacts can remain minimal.

If you would like to book an appointment please telephone 01737 850505. Please bear with us until we are able to have reception fully staffed. If there is no answer, please leave an answerphone message or email info@bansteadphysioandtherapies.com. We are constantly monitoring the answerphones remotely throughout the day and will contact you as soon as possible.

We look forward to seeing you soon and helping you to feel a bit better in such strange times.

Lindsay Heys

Clinical Director Banstead Physio & Therapies

NB: PLEASE DO NOT ATTEND IF YOU HAVE A TEMPERATURE OR COUGH OR HAVE EXPERIENCED A LOSS OF TASTE OR SMELL. Please note that if you develop symptoms of Covid-19 within 48 hours of your appointment, you must notify the practice immediately.